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    PRIVACY POLICY

    Our website advises you of our products and provides an ordering facility.  In order for us to provide you with our website and services we may need to collect personal information about you. 

    We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:

    • What personal information we collect about you when you use the Website
    • How we use your personal information
    • Who we may share your personal information with
    • Any transfer of personal information outside of the EEA
    • How long we keep your personal information
    • What we do to protect your personal information
    • What choices you have in relation to your personal information

    This website is owned and operated by Stitch Designworks Limited (Company No. 04186140) whose registered office is at Cranston House, 5 Wain-a-Long Road, Salisbury, SP11LJ. If you have any comments or queries about this website please contact nick@eatsleepdoodle.com.

    We last updated this Privacy Statement on 11 May 2018.

    Personal Information we collect about you

    What information we collect about you

    We may collect the following information about you:

    • your name and address
    • your contact details including email address and telephone number
    • what kind of products you are interested in
    • other information to allow us to process your order (such as delivery details)
    • correspondence about your order
    • your payment details
    • details of products we have provided to you in the past

    We collect information about you in two different categories:

    • Identifiable information – this is information that allows us to identify you such as your name and email address, telephone number etc
    • Anonymous information – we may collect information that does not personally identify you but categories you into a group or sector (e.g. age, marital status, lifestyle) and we can use this information to tailor our products and services more accurately.

    Personal Information you give us

    We may collect personal information about you when you:

    • Fill in an enquiry form
    • Request our newsletter
    • Contact us by email or post
    • Contact us by telephone
    • Purchase goods from us

    Personal Information we collect automatically

    When you visit our website or use our services, we may collect certain information automatically such as:

    • Your IP address (the name your computer used to identify itself to you)
    • The number of times you visited our website
    • The pages that you visit

    If you want to know more about how we use cookies, you can find more information here – www.eatsleepdoodle.co.uk/pages/terms-and-conditions

    How we use your Personal Information

    To provide our website, process your request for information or your request for products or services, we may use your information in the following ways:

    • to provide you with the products you have asked for
    • to send you marketing materials (if you have agreed to this)
    • to contact you about a request you may have made
    • to process your payment
    • to fulfil any contracts you have entered into with us
    • to help us develop the website and make it better for all users
    • to administer our website (such as troubleshooting, data analysis, research)
    • to keep our website safe and secure

    Our legal basis for using your information

    The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.

    1.) Where you have consented to us using your personal information

    When you submit information to us on our website, we will process that information in order to comply with your request for further information.

    2.) Where we need to perform the contract we have entered into with you

    Examples of how we may use your information in order to comply with a contract that we have entered into with you:

    • to provide the goods you have requested

    3.) Where it is necessary for our legitimate interests

    We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).

    4.) Where we need to comply with a legal obligation

    An example of how we may use your information to fulfil a legal obligation:

    • Keeping records for tax purposes.

    Our Marketing

    We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.

    Depending on what contact information you have given to us, we may contact you by email or post.  We will only do this where you have consented to receiving such information from us.

    You can opt out of such marketing at any time and if you wish to do so, please email us at nick@eatsleepdoodle.com.

    Sharing your Personal Information

    Other third parties

    We may share your information with certain other third parties including:

    • Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
    • Our website providers who need to see your information in order to keep our website up and running
    • Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users

    We work with the following organisations:

    • Amazon AWS - Cloud data storage services (www.amazon.com)
    • Microsoft 365 –Email and Microsoft Applications (microsoft.com)
    • Xero – accounting software (xero.com)
    • Capsule CRM – database (capsulecrm.com)
    • MailChimp – email marketing software (www.mailchimp.com)

    Legal Requirements and Law Enforcement

    We may also disclose your personal information to third parties:

    • if we sell our business in which case the personal information that we hold will be part of the transferred assets
    • if we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction

    Third Party Privacy Policies

    Our website may contain links to websites owned by other organisations.  If you follow a link to another website, such websites will have its own privacy policy.  We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

    Where we store your Personal Information

    Storage of Personal Information

    We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.

    All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

    Retention of information

    We only hold your personal information for as long as necessary for the purposes for which we collected your information.

    We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:

    Type of Documents

    Description of Document

    Retention Period

    Marketing Database

    Name and contact details of people expressing interest in our goods or services.

    Up to 24 months from last contact

    Order Database

    Name and contact details of all customers including emails, addresses and payment information

    Two years after last order.

    Emails

    If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.

    Your rights

    Access to information

    You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact Fulfilment Officer at nick@eatsleepdoodle.com or write to us at the address above.

    Changing or deleting your information

    You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information.  You can also ask us to restrict the information that we process about you.

    You can request that we change, amend, delete your information or restrict our processing by emailing us at nick@eatsleepdoodle.com.

    Right to prevent Automated decision making

    You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at nick@eatsleepdoodle.com.

    Transferring Personal Information

    You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at nick@eatsleepdoodle.com with the details of what you would like us to do and we will try our best to comply with your request. Ii may not be technically feasible, but we will work with you to try and find a solution.

    Complaints

    If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by Founder and CEO who will do their best to try and resolve the issue.

    If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

    Website:          www.ico.org.uk

    Telephone:      03031231113

    Address:          Information Commissioners Office

                            Wycliffe House

                            Water Lane

                            Wilmslow

                            Cheshire

                            SK9 5AF

    Changes to our Privacy Policy

    We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

    How to Contact us

    We welcome questions, comments and requests regarding this Privacy Policy which can be sent to nick@eatsleepdoodle.com.

    TERMS & CONDITIONS

    Information about us
    Now http://www.eatsleepdoodle.com/ is operated by Stitch Designworks Limited (that’s ‘we’ from now). We are registered in England and Wales under company number 4186140 and with our registered office at Units 16-18, The Boscombe Centre, Mills Way, Amesbury, Wiltshire, SP4 7SD and trading address at Cranston House, 5 Wain-A-Long Road, Salisbury, Wiltshire, SP1 1LJ.

    Our VAT number is GB 887559547

    Cookie Policy
    The eatsleepdoodle cookie policy applies to this website, with the aim of making your visits as smooth and seamless as possible. Do read the information below to find out more about Cookies and how we use them and if, after that, you decide you’d rather not accept our Cookie Policy then we would ask you not to use this site.

    What are cookies?
    Cookies are small text files that websites send to your computer – they’re a bit like your internet identification card. Cookies let our website know if you’ve been here before so you can quickly access relevant information – like past orders, addresses etc - and don’t go numb having to endlessly fill in the same forms over and again.
    Cookies are not computer programs, they can’t be used to spread viruses and can't read any other stuff saved on your computer or mobile device.
    For further information about cookies see http://en.wikipedia.org/wiki/HTTP_cookie, and to read more about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies

    How does eatsleepdoodle use cookies?
    eatsleepdoodle collects a number of cookies to improve your overall experience of the site. We gather data about how you are using the website – how often you come, which pages you visit, for how long etc – so that we can continue to improve the overall experience for you.
    Here at eatsleepdoodle we understand how important it is that you trust us and our website, so we will always do our utmost to respect and protect your privacy.

    Terms of Trading

    By ordering any eatsleepdoodle products, you agree to our terms and conditions – if for any reason you don’t accept the terms and conditions, then sadly you won’t be able to order from our site. So if you’ve got any questions at all relating to the terms and conditions, do contact us by e-mail or call us on +44 (0)1722 325304. 

    Your status
    By registering as a customer and submitting an order to us through our website, you guarantee that:
    - the personal information and payment details you provide are true, accurate, current and complete in all respects

    - you will notify us immediately of any changes to your Personal Information by e-mail, or calling us on +44 (0) 1722 325304 between 9am-5.00pm Mon - Fri (BST)
    - you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use

    - if the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details
    - You are over 18

    Product descriptions
    We do our very best to ensure that products on our Website are shown as accurately as possible, and that the product descriptions and specifications are correct and up to date. But colour reproduction and image representation will vary from one device to another, depending on your display capabilities and colour settings, leading to some variation. Just saying.

    Pricing policy
    The prices for all products on the eatsleepdoodle website are set in GBP – prices displayed in other currencies are conversions automatically calculated using the rates on xe.com, which are updated twice a day. Currency conversions (ie prices displayed in currencies other than GBP) may therefore vary slightly from the actual price you pay, due to fluctuating exchange rates.

    Our website will use your IP address to detect your location and automatically display prices in your home currency.
    You can choose to override this by selecting GBP or another currency from the drop down menu at the top right of the page.
    All prices are inclusive of VAT. There may be additional charges for delivery.

    We are meticulous about accuracy but we all have off days so it’s just possible that, very occasionally, despite our best efforts, a product might be incorrectly priced. We usually confirm prices as part of our dispatch process so that, where a product’s correct price is less than the website stated price we will, of course, charge you the lower amount.

    If a product’s correct price is higher than the price stated on our site, we’ll feel shamefully embarrassed and get in contact with you to agree next steps. Heads will undoubtedly roll.

    VAT is deducted from all export orders but any customs or import duties will be your responsibility.

    How the contract is formed between you and eatsleepdoodle
    After placing your order, you’ll get an e-mail from us acknowledging that we have received your order. Here’s a proper legal bit - your order constitutes an offer to us to buy a product, but our acknowledgement doesn’t mean your order has been accepted. All orders are subject to acceptance and we’ll confirm acceptance by sending an e-mail confirming when the product has been dispatched.

    The contract between us is formed when we send you this Dispatch Confirmation (aha!). The Contract will relate only to the products whose dispatch we have confirmed in the Dispatch Confirmation. Got it?

    Orders
    All orders are subject to availability, natch.
    We’ll send to you an order acknowledgement e-mail detailing the products you have ordered. This e-mail is not an order confirmation or order acceptance. (Very well done if you spotted we already said that earlier – you are paying attention!)

    If you don’t get an acknowledgement email from us within 5 working days, do contact us by email or by phone on +44 (0)1722 325304. But if there’s a problem with your order, we’ll normally have contacted you first!

    Payment methods
    We accept online payment by credit card using PayPal who will verify and authorise your card payment.
    We cannot accept cash or cheques as payment for online orders.

    Order cancellation
    You can cancel your order (once it’s been accepted by us) for any reason, up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.
    If you wish to cancel your order please contact us PRONTO by email or by phone on +44 (0)1722 325304 between 9am and 5pm Monday to Friday (BST).

    Consumer rights
    If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products – this is called the cooling-off period. (Is it getting chilly in here?). In this case, we’ll give you a full refund of the price you paid for the products as set out in our refunds policy.
    To cancel a contract, you just need to inform us in writing and return the product(s) to us immediately, in the same condition you received them in, and at your own cost and risk. This doesn’t affect your statutory rights.

    Law
    Our Terms and Conditions have been designed for use within the United Kingdom. These Terms and Conditions and all matters connected with any order you place are governed by the laws of England and you agree irrevocably to submit to the exclusive jurisdiction of the courts of England.